Refund and Returns Policy

In the unlikely event that you are unhappy with your order and wish to return it, please notify us via email within 14 days of receiving the order. E-mail us at info@oliveandwillowboutique.com and include your full name and order number. Clearly explain why you would like to return/exchange your item(s). 

Items must be returned in their original condition: unworn, unwashed & with all swingtags still attached. No fake tan, make-up or other stains. Must not smell of perfume, washing powder or deodorant. 

 Return postage costs are the responsibility of the customer. We suggest that items are returned with a track-and-trace as we cannot be held responsible for any items that are lost in the mail. Olive & Willow boutique is also not responsible for items that are damaged during transit.​

Please keep your invoice safe until your refund has been completed. A member of the team will be in touch with the returns address and confirmation. Your refund will be issued to your original payment method and a confirmation e-mail a.s.a.p. Please note that this may take up to 5 working days to appear.