In the unlikely event that you are unhappy with your order and wish to return it, please notify us via email within 14 days of receiving the order. E-mail us at and include your full name and order number. Clearly explain why you would like to return/exchange your item(s). 

Items must be returned in their original condition: unworn, unwashed & with all swingtags still attached. No fake tan, make-up or other stains. Must not smell of perfume, washing powder or deodorant. 

 Return postage costs are the responsibility of the customer. We suggest that items are returned with a track-and-trace as we cannot be held responsible for any items that are lost in the mail. Olive & Willow boutique is also not responsible for items that are damaged during transit.​

Please keep your invoice safe until your refund has been completed. A member of the team will be in touch with the returns address and confirmation. Your refund will be issued to your original payment method and a confirmation e-mail a.s.a.p. Please note that this may take up to 5 working days to appear.